RETURNS AND REFUNDS POLICY

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ABC School Supplies Ltd

This Returns and Refunds Policy forms an integral part of our Terms and Conditions. By placing an order with ABC School Supplies Ltd, you agree to the terms set out in this document. We are committed to ensuring your complete satisfaction with our products and services.

1. YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights as a consumer under Irish and European Union law. You have rights under consumer protection legislation that cannot be excluded or limited, including:

•       The Sale of Goods and Supply of Services Act 1980

•       The Consumer Protection Act 2007

•       The European Communities (Distance Selling) Regulations 2001

•       EU Consumer Rights Directive 2011/83/EU

These laws require that goods must be as described, of satisfactory quality, and fit for purpose. If goods do not meet these requirements, you have the right to a repair, replacement, or refund.

For advice on your consumer rights, contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie or telephone 1890 432 432.

2. DISTANCE SELLING REGULATIONS - 14 DAY COOLING OFF PERIOD

Under EU Distance Selling Regulations and the Consumer Rights Directive, when you purchase goods online, by telephone, or by mail order, you have the legal right to cancel your order within 14 days without giving any reason.

2.1 How to Exercise Your Right to Cancel

To exercise your right to cancel under Distance Selling Regulations:

1.    You must notify us of your decision to cancel within 14 days of receiving the goods

2.    You can notify us by completing our online returns form, telephoning +353 7491 269 58, or sending an email stating your intention to cancel

3.    You must return the goods to us within 14 days of notifying us of your cancellation

2.2 Condition of Returned Goods Under Distance Selling Regulations

Goods returned under the Distance Selling Regulations must be:

•       In their original condition

•       Unused and unspoiled

•       In their original packaging with all labels, tags, and accessories intact

•       Not damaged beyond necessary handling to establish the nature and characteristics of the goods

Important: You may handle goods to the extent necessary to establish their nature, characteristics, and functioning (similar to how you would handle them in a shop). However, you will be liable for any diminished value resulting from handling beyond what is necessary.

2.3 Cost of Returns Under Distance Selling Regulations

Important Notice: Under Distance Selling Regulations, you are responsible for the direct cost of returning goods unless the goods are faulty, not as described, or we made an error with your order.

You may either:

•       Use our convenient An Post returns service (€14 per box, deducted from your refund)

•       Arrange your own return shipping at your own expense

2.4 Refunds Under Distance Selling Regulations

If you cancel under Distance Selling Regulations, we will refund:

•       The full price paid for the goods

•       The cost of standard delivery (if you paid for delivery)

We will NOT refund:

•       The cost of returning goods to us (unless goods were faulty or not as described)

•       Any premium or express delivery charges you chose to pay

•       Any reduction in value resulting from excessive or unnecessary handling

We will process your refund within 14 days of the day we receive the returned goods, or within 14 days of receiving proof that you have sent the goods back, whichever is earlier.

Refunds will be made using the same payment method you used for the original transaction unless you expressly agree otherwise. You will not be charged any fees for the refund.

3. OUR EXTENDED 30-DAY RETURNS POLICY

In addition to your statutory 14-day right to cancel, ABC School Supplies Ltd offers an extended returns period of 30 days from the date of purchase for your convenience. This is a voluntary, goodwill gesture that goes beyond your statutory rights.

3.1 Eligibility for 30-Day Returns

To be eligible for a return under our extended 30-day policy, the following conditions must be met:

•       The item must be returned within 30 days of the purchase/delivery date

•       The product must be in perfect, unused, and unsold condition

•       The product must be in its original packaging with all labels, tags, seals, and accessories completely intact

•       The product must be in a condition that allows us to resell it as new

•       You must have proof of purchase (order confirmation, receipt, or order number)

•       You must complete our returns form (available on our website)

3.2 Refunds Under Our 30-Day Policy

If the conditions in section 3.1 are met, we will refund or credit:

•       The original purchase price of the item(s)

We will NOT refund:

•       Original postage, packaging, and insurance costs

•       Return shipping costs

•       Any applicable restocking fees if items are not in resaleable condition

Please Note: Our extended 30-day returns policy is more generous than your statutory rights in some respects (longer timeframe), but postage, packaging, and insurance costs are non-refundable except where goods are faulty or we made an error. This does not affect your statutory rights.

4. NON-RETURNABLE ITEMS

For hygiene, safety, or practical reasons, certain items cannot be returned unless they are faulty or not as described. Non-returnable items include:

•       Personalized, customized, or made-to-order products created to your specifications

•       Books, educational materials, software, CDs, DVDs, or digital content with broken seals, removed shrink wrap, or opened packaging

•       Consumable items such as art supplies, paints, markers, glues, adhesives, clay, or food items once opened or used

•       Hygiene-related items once packaging has been opened

•       Items marked as final sale, clearance, or non-returnable

•       Perishable goods

•       Any item not in its original, unused, and unsold condition

Non-returnable items will be clearly identified as such on the product page at the time of purchase. If you are uncertain whether an item can be returned, please contact us before purchasing.

Important: The restriction on returning these items does not apply if the items are faulty, damaged, or not as described. In such cases, you have full statutory rights to a refund, repair, or replacement.

5. HOW TO RETURN AN ITEM

Please follow this simple 3-step process to return an item:

Step 1: Request a Returns Authorization

Before returning any item, you must notify us by:

•       Completing our online returns form on our website

•       Telephoning us at +353 7491 269 58

•       Emailing us with your order number and details of items to return

You will need to provide:

•       Your order number

•       Details of the item(s) you wish to return

•       Reason for return

•       Whether you prefer a refund or exchange

Step 2: Package Your Return Securely

Prepare your return carefully to ensure items arrive safely:

•       Place items in their original packaging if possible

•       Include all accessories, manuals, labels, tags, and components

•       Pack items securely to prevent damage during transit

•       Include a printed copy of your returns form or order confirmation

•       Write your order number clearly on the outside of the package

Step 3: Return Your Item

You have two options for returning items:

OPTION A: Use Our An Post Returns Service (Recommended)

We offer a convenient, prepaid returns service through An Post. To use this service:

•       Request the service when completing your returns form

•       We will arrange collection or provide you with a prepaid label

•       €14 per box will be deducted from your refund to cover the return shipping cost

This charge does NOT apply if:

•       Goods are faulty or damaged

•       We made an error with your order

•       Goods were not as described

OPTION B: Arrange Your Own Return Shipping

You may use any courier or postal service of your choice to return items at your own expense.

IMPORTANT ADVICE:

•       Always obtain proof of postage from the post office or courier

•       We strongly recommend using a tracked and insured delivery service

•       You are responsible for the safe return of goods until they reach us

•       We are not liable for items lost or damaged in transit

6. PROCESSING YOUR RETURN

Once we receive your returned item(s), we will:

4.    Send you an email acknowledging receipt of your return

5.    Inspect the item(s) to verify they meet our returns criteria

6.    Process your refund or arrange your exchange within 5-7 business days

7.    Send you a confirmation email once your refund has been processed

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we have processed it, depending on your bank or card issuer's processing times.

If items do not meet our returns criteria, we will contact you to discuss options, which may include returning the items to you at your expense or offering a partial refund.

7. REFUND DEDUCTIONS

The following charges may be deducted from your refund:

•       €14 per box if you use our An Post returns service (except for faulty goods or our errors)

•       Original outbound postage, packaging, and insurance costs (except for faulty goods, incorrect items, or if we made an error)

•       Premium or express delivery charges you chose to pay

•       Restocking fees (at our discretion) if items are returned in unsaleable condition

•       Any reduction in value resulting from excessive or unnecessary handling of goods

No Deductions for Faulty Goods: If goods are faulty, damaged, not as described, or we made an error, we will refund all costs including original delivery charges and return shipping costs.

8. EXCHANGES

We are happy to exchange items subject to availability and stock levels.

8.1 How to Exchange an Item

To exchange an item for a different size, color, or product:

8.    Follow the returns procedure outlined in Section 5

9.    Indicate on the returns form that you wish to exchange the item

10.  Specify the replacement item you would like

We will process exchanges as quickly as possible, subject to availability. If the replacement item is not in stock, we will contact you to offer alternatives or process a refund.

8.2 Price Differences for Exchanges

If the replacement item costs more than the original item:

•       You will be required to pay the difference before we dispatch the replacement

If the replacement item costs less than the original item:

•       We will refund the difference to your original payment method

8.3 Faster Alternative for Exchanges

For faster processing, we recommend returning the original item for a refund and placing a new order for the replacement item. This ensures you receive your replacement as quickly as possible without waiting for us to receive and process your return.

9. FAULTY, DAMAGED, OR INCORRECT GOODS

If you receive goods that are faulty, damaged, or not as described, we will resolve the issue promptly at no cost to you. Your statutory rights are not affected.

9.1 Reporting Faulty or Damaged Goods

You must notify us within 5 business days of delivery if you receive:

•       Faulty or defective goods

•       Damaged goods

•       Incorrect items (items different from what you ordered)

•       Missing items from your order

How to report:

•       Telephone us immediately at +353 7491 269 58

•       Email us with your order number and details of the issue

•       Complete our online faulty goods form

Please provide:

•       Your order number

•       Clear description of the fault or damage

•       Photographs of any damage or defects (this helps us investigate quickly)

Important Time Limit: If you do not notify us of faults, damage, or shortages within 5 business days of delivery, we may not be able to investigate or resolve the matter effectively, as carriers have limited timeframes for claims and evidence may be lost.

9.2 Our Resolution for Faulty or Damaged Goods

If we confirm that goods are faulty, damaged in transit, incorrect, or not as described, we will offer you the following remedies at no cost to you:

•       Free replacement of the faulty or damaged item(s)

•       Full refund including original delivery charges

•       Repair of the goods (where appropriate and you agree)

The choice of remedy is yours, subject to the remedy being proportionate and possible.

9.3 Return of Faulty or Damaged Goods

At No Cost to You: You will not be charged for returning faulty, damaged, or incorrect goods. We will either:

•       Arrange collection of the faulty goods at our expense

•       Provide a prepaid return label

•       Reimburse approved return shipping costs if you arrange return yourself

Important: You remain responsible for goods until they reach us safely, even for faulty items. We strongly recommend:

•       Obtaining proof of postage for all returns

•       Using a tracked delivery service

•       Packaging items securely to prevent further damage

9.4 Missing Items from Your Order

If items are missing from your order:

11.  Notify us within 5 business days of delivery

12.  We will investigate the issue immediately

13.  We will dispatch missing items at no additional charge or provide a refund

Please check your delivery carefully, as sometimes items may be packed in multiple boxes or bags.

10. CANCELLATION OF ORDERS

10.1 Cancellation Before Dispatch

You may cancel your order at any time before it has been dispatched by contacting us at +353 7491 269 58.

If you cancel before dispatch, we will provide a full refund including any delivery charges paid.

Important: Orders are typically processed and dispatched within 2-3 business days. To ensure successful cancellation, please contact us as soon as possible after placing your order.

Refunds for cancelled orders will be processed within 3-5 business days and returned to your original payment method.

10.2 Cancellation After Dispatch

If your order has already been dispatched, you cannot cancel it in the traditional sense. However, you have the following options:

•       Refuse delivery when it arrives (the parcel will be returned to us and we will refund you less return shipping costs)

•       Accept delivery and return the goods in accordance with our returns policy (Sections 2 and 3)

11. REFUSED OR UNDELIVERABLE ITEMS

If you refuse delivery of an order, or if items are returned to us as undeliverable due to incorrect address information, your unavailability, or any other reason within your control, the following will apply:

•       We will refund the product cost only

•       Original delivery charges will NOT be refunded

•       Return shipping costs will be deducted from your refund

•       A restocking fee may apply at our discretion if items cannot be resold in as-new condition

12. CONTACT US

If you have any questions about returns, refunds, exchanges, or faulty goods, please contact us:

Company: ABC School Supplies Ltd

Telephone: +353 7491 269 58

Hours: Monday to Friday, 9:00 AM to 5:00 PM

We aim to respond to all enquiries within 2 business days and resolve all issues as quickly and fairly as possible. Your satisfaction is our priority.

Document Version: 1.0

Last Updated: November 2025

This document forms part of ABC School Supplies Ltd Terms and Conditions