SHIPPING AND DELIVERY POLICY

ABC School Supplies Ltd

This Shipping and Delivery Policy forms an integral part of our Terms and Conditions. By placing an order with ABC School Supplies Ltd, you agree to the terms set out in this document.

1. DELIVERY AREAS

ABC School Supplies Ltd delivers throughout Ireland and to selected European countries. Delivery charges and timeframes vary depending on the destination and order value.

For delivery outside the Republic of Ireland, please contact us at +353 7491 269 58 prior to placing your order to confirm availability, delivery costs, and estimated timeframes for your specific location.

2. ORDER PROCESSING

We aim to process all orders promptly to ensure you receive your educational supplies when you need them.

Standard Processing Time: 2-3 business days from receipt of payment and order confirmation

Orders are typically dispatched within 2-3 business days of receiving cleared payment and order confirmation. During peak periods, such as the start of the school year (August-September) or the Christmas season, processing times may be extended. We will notify you if any significant delays are anticipated.

Once your order has been dispatched, you will receive an email confirmation containing tracking information where available.

3. DELIVERY TIMEFRAMES

Delivery timeframes commence from the date of dispatch, not the date the order was placed. The following are estimated delivery timeframes:

3.1 Republic of Ireland

Standard Delivery: 3-5 business days from dispatch

Most orders within the Republic of Ireland are delivered within 3-5 business days of dispatch. Remote areas may require additional delivery time.

3.2 Northern Ireland

Standard Delivery: 5-7 business days from dispatch

Deliveries to Northern Ireland typically take 5-7 business days from dispatch due to cross-border logistics.

3.3 European Union and Other European Countries

Standard Delivery: 7-14 business days from dispatch

Delivery times to European destinations vary depending on the specific country and customs processing times. Most European deliveries arrive within 7-14 business days of dispatch.

Important Note: For orders shipped outside Ireland, customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient and are not included in our pricing. Please check with your local customs office for applicable charges.

3.4 Definition of Business Days

Business days are Monday through Friday, excluding Irish public holidays. Saturdays, Sundays, and public holidays are not counted in delivery timeframes.

3.5 Estimated Timeframes Only

Please note that all delivery timeframes are estimates only and are not guaranteed. While we work with reliable delivery partners and make every effort to ensure timely delivery, we cannot be held responsible for delays caused by:

•       Courier or postal service delays

•       Adverse weather conditions

•       Industrial action or strikes

•       Customs delays for international shipments

•       Incorrect or incomplete delivery address information

•       Events beyond our reasonable control (force majeure)

4. DELIVERY METHODS

We use a range of trusted delivery partners to ensure your order reaches you safely and efficiently. Delivery methods include:

•       An Post (Irish postal service)

•       Courier services for larger or time-sensitive orders

•       International postal and courier services for overseas deliveries

We select the most appropriate delivery method based on package size, weight, destination, value, and required delivery timeframe. The chosen delivery method will be confirmed in your dispatch notification email.

5. DELIVERY CHARGES

Delivery charges are calculated based on several factors including:

•       Total order value

•       Package weight and dimensions

•       Delivery destination

•       Selected delivery service (where options are available)

The applicable delivery charge for your order will be clearly displayed at checkout before you complete your purchase. There are no hidden delivery charges.

Free Delivery Promotions: We periodically offer free delivery on orders over certain thresholds. Any applicable free delivery promotions will be clearly stated on our website and automatically applied at checkout when qualifying conditions are met.

6. DELIVERY ADDRESS

It is your responsibility to provide a complete and accurate delivery address. Please ensure that:

•       The address is complete with building name/number, street, town/city, county, and Eircode/postcode

•       Contact telephone number is provided in case the courier needs to reach you

•       Special delivery instructions are clearly stated (e.g., school reception, secure area)

•       Business name is included if delivering to a school or commercial address

We cannot be held responsible for delays or failed deliveries resulting from incomplete, incorrect, or illegible address information. If a delivery fails or is delayed due to address issues, additional delivery charges may apply for redelivery.

Address Changes: If you need to change your delivery address after placing an order, please contact us immediately at +353 7491 269 58. We will accommodate address changes where possible, but cannot guarantee changes once an order has been dispatched.

7. SIGNATURE REQUIREMENTS AND SAFE PLACE DELIVERY

For security and to prevent loss or theft, a signature is required for all parcel deliveries to confirm receipt.

7.1 When You Are Available

If you are present at the delivery address, you or another adult at the address will be asked to sign for the parcel. This signature confirms safe receipt of your order.

7.2 When You Are Not Available

If you are not available to sign for your delivery, An Post or the courier service may, at their discretion:

•       Leave your parcel in a secure place at the delivery address (e.g., porch, designated safe place)

•       Leave your parcel with a neighbour who agrees to accept it on your behalf

•       Leave a calling card with instructions for redelivery or collection

•       Return the parcel to the local delivery office or depot for collection

IMPORTANT CONSENT: By placing an order and agreeing to our Terms and Conditions, you expressly consent and authorize An Post, couriers, and our delivery partners to leave parcels in a secure location at the delivery address or with a neighbour if you are not present. You accept the associated risks with these delivery arrangements.

If you do not consent to safe place delivery or delivery to neighbours, you must contact us before placing your order to arrange alternative delivery instructions. Additional charges may apply for special delivery arrangements.

7.3 Collection from Depot

If the delivery driver is unable to deliver your parcel or leave it in a safe place, they will leave a calling card with:

•       Details of where your parcel is being held (usually the local post office or depot)

•       Collection hours and address

•       Tracking or reference number

•       Instructions for arranging redelivery if available

Please collect your parcel promptly. Parcels are typically held for 10-15 working days before being returned to sender. If a parcel is returned to us due to non-collection, additional charges will apply for redelivery.

8. DELIVERY TO SCHOOLS AND BUSINESSES

When delivering to schools, nurseries, or business addresses:

•       Please ensure the full school or business name is included in the delivery address

•       Include the name of the department or intended recipient if relevant

•       Provide a contact telephone number for the school office or reception

•       Note any specific delivery instructions (e.g., 'Deliver to main reception', 'Caretaker to sign')

Deliveries to schools are typically made during normal school hours and require acceptance by school staff. Please ensure your school is aware of the expected delivery.

9. INSPECTION UPON DELIVERY

When you receive your delivery, please:

•       Inspect the packaging for any visible damage before signing for the parcel

•       Note any damage on the delivery receipt or courier's handheld device

•       If packaging is severely damaged, you may refuse the delivery and contact us immediately

•       Open and check the contents as soon as reasonably possible after delivery

Reporting Damage or Shortages: Any damage to contents or shortages must be reported to us within 5 business days of delivery. Please refer to our Returns and Refunds Policy for the procedure for reporting and resolving issues with damaged or faulty goods.

Taking photographs of any damage to packaging or contents will help us investigate and resolve issues more quickly.

10. FAILED DELIVERIES

A delivery may fail or be delayed for various reasons including:

•       Incorrect or incomplete address information provided by you

•       No one available to accept delivery and no safe place available

•       Access issues at the delivery address

•       Refusal to accept the delivery

•       Failure to collect parcel from depot within the specified timeframe

10.1 Customer's Responsibility for Failed Deliveries

If a delivery fails due to reasons within your control, you will be responsible for:

•       The cost of redelivery (if redelivery is arranged)

•       Return shipping costs if the parcel is returned to us

•       Any restocking fees if goods cannot be resold in as-new condition

10.2 Uncollected Parcels

If a parcel is returned to us because you failed to collect it from the depot within the specified timeframe:

•       Original delivery charges will not be refunded

•       Return shipping costs will be deducted from any refund

•       Product refund will only be issued after we receive and inspect the returned goods

•       Restocking fees may apply at our discretion

11. TRACKING YOUR ORDER

Once your order has been dispatched, we will send you an email confirmation containing:

•       Order number and dispatch confirmation

•       Tracking number or reference (where available)

•       Link to track your delivery (where supported by the courier)

•       Estimated delivery timeframe

Please note that not all delivery services provide online tracking. For An Post deliveries, tracking may be limited or unavailable for standard parcels. If you require guaranteed tracking, please contact us to discuss premium delivery options.

12. DELIVERY ISSUES AND ENQUIRIES

If you have any concerns about your delivery, including:

•       Delayed delivery beyond the estimated timeframe

•       Parcel showing as delivered but not received

•       Damaged packaging or contents

•       Missing items from your order

•       Questions about delivery arrangements

Please contact us immediately at +353 7491 269 58. We will investigate the matter and work to resolve the issue as quickly as possible.

13. RISK AND TITLE

Risk: Risk of loss or damage to products passes to you upon delivery (or upon attempted delivery if delivery fails due to your actions or omissions).

Title: Title to products (legal ownership) passes to you upon receipt of full payment for the order, including all delivery charges.

14. FORCE MAJEURE

We shall not be liable for any delay or failure to deliver due to circumstances beyond our reasonable control, including but not limited to:

•       Acts of God (floods, storms, earthquakes, etc.)

•       Industrial action, strikes, or lockouts

•       War, terrorism, or civil unrest

•       Fire, explosion, or accidents

•       Breakdown of transportation or communication systems

•       Government restrictions or regulations

•       Pandemics or public health emergencies

•       Shortage of materials, labour, or transportation

15. CONTACT US

For questions or concerns about delivery, please contact us:

Telephone: +353 7491 269 58

Hours: Monday to Friday, 9:00 AM to 5:00 PM

We aim to respond to all delivery enquiries within 2 business days.

Document Version: 1.0

Last Updated: November 2025

This document forms part of ABC School Supplies Ltd Terms and Conditions